Tell the director about your library experience – good or bad.
You should expect:
To find the Library clean, tidy and in good repair.
To be acknowledged with a friendly greeting.
To be treated courteously and respectfully.
To receive knowledgeable and professional service.
To have your privacy respected.
To be treated as an individual, with unique needs.
To have open access to Library resources and instruction in their use.
To find empathetic staff that can remove barriers and resolve conflicts.