Strategic Plan Survey 2021 Entries

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Community group meeting, Look for a job, test 1
 
Have you used our café?
No
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
test 2
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
test 3
 
How often do you visit our website and/or use our e-Resources?
A Few Times a Year
 
Why did you visit our website?
Consumer Reports, Search the catalog and reserve materials
 
How was your most recent e-Visit?
test 4
 
What parts of the collection would you like improved or updated?
Music on CD, Large print materials
 
What areas would you like improved?
Layout and arrangement of materials, Community meeting rooms, test 5
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, test 7
 
How do you find out about our services and programs?
test 6
 
Comments or recommendations?

blah blah want more stuffs

 
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Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Visit the Friends’ Book Store, test 1
 
Have you used our café?
No
 
How was the café experience?
test 2
 
Called or texted how was the experience?
test 8
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
test 3
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Foundation Directory Online, test 4
 
How was your most recent e-Visit?
test 5
 
What parts of the collection would you like improved or updated?
eBooks / eAudiobooks, Large print materials
 
What areas would you like improved?
Cleanliness, test 6
 
What types of programs would you attend?
Genealogy workshops, test 7
 
How do you find out about our services and programs?
test 8
 
Comments or recommendations?

blah blah stuffs 2

 
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Entry

Age?
31 – 50
 
How often did you visit?
A Few Times a Year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Friends’ Book Store, test 1
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
test 2
 
Called or texted how was the experience?
test 3
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
test 4
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Foundation Directory Online, test 5
 
How was your most recent e-Visit?
test 6
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Cleanliness, test 7
 
What types of programs would you attend?
Programs on current events/social issues, test 8
 
How do you find out about our services and programs?
test 9
 
Comments or recommendations?

blah blah blah

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, test
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
test
 
Called or texted how was the experience?
test
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
test
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Consumer Reports, Foundation Directory Online, test
 
How was your most recent e-Visit?
test
 
What parts of the collection would you like improved or updated?
Adult Fiction Books
 
What areas would you like improved?
Cleanliness, test
 
What types of programs would you attend?
Programs on current events/social issues, test
 
How do you find out about our services and programs?
test
 
Comments or recommendations?

test blah blah

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Daily
 
Reasons for your visit?
Visit the Friends’ Book Store, test
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
test
 
Called or texted how was the experience?
test
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
test
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Lynda.com, test
 
How was your most recent e-Visit?
test
 
What parts of the collection would you like improved or updated?
Music on CD, Online streaming services
 
What areas would you like improved?
Comfortable seating, test
 
What types of programs would you attend?
Programs on current events/social issues, test
 
How do you find out about our services and programs?
Library eNewsletters, test
 
Comments or recommendations?

this is a test

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Check my library account
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I really like our library. Keep up the good work. Thank you.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the conference rooms to meet or study with others, Read or study in the Library, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, AcornTV, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Online streaming services
 
What areas would you like improved?
Better directional signage, Comfortable seating
 
What types of programs would you attend?
Children’s programs, Teen programs
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

I don't want to attend Teen and Children's programs but I want them for my students. I hope to use the library for the Foundation website in the future.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Look for a job, Museum Pass and HotSpot lending program, Read or study in the Library, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Online magazines, Kanopy, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots, Read the eNewsletter, Check / Sign up for online programs, Ancestry.com, Lynda.com
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, eBooks / digital audiobooks, Online streaming services, Large print materials
 
What areas would you like improved?
Study rooms, More quiet space, Comfortable seating, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, One-on-One computer training, Summer reading programs, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I appreciate all the help and work you all have done during this Pandemic. We appreciate the staff, especially in circulation.

 
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Entry

Age?
19 – 30
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Kanopy, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, eBooks / digital audiobooks, Online streaming services
 
What areas would you like improved?
More quiet space, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Crafts and How-To-Projects, Job seeking
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I'd like to see more updated dvd copies if it's possible.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Was not able to go
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Large print materials
 
What areas would you like improved?
Better directional signage, Lighting, Trove (Children’s) Room
 
What types of programs would you attend?
Children’s programs, Health & Wellness programs, Crafts and How-To-Projects, Summer reading programs
 
How do you find out about our services and programs?
Facebook / Social Media, Library website
 
Comments or recommendations?

Thank you for everything that you're doing for the community.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Daily
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Edge (Teen) materials, Magazines and newspapers, Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Layout and arrangement of materials, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions, Teen programs, Health & Wellness programs, Library programs at other locations in the community, Summer reading programs, Travel or history programs, Programs on current events/social issues, professional development programs and guest speakers on any subject
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I like that the library is an inclusive place. I want it to serve homeless community members. However, I'm discomfited when I see homeless community members misusing the library as a daytime shelter. I want people of all abilities to be welcome in the library. However, the environment of a library requires that mentally ill community members be able to regulate their behavior.

 
————————————————————————————-

Entry

Age?
19 – 30
 
How often did you visit?
Monthly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Read or study in the Library, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Adult nonfiction Books, Adult fiction Books, eBooks / digital audiobooks, Job Information, Online streaming services
 
What areas would you like improved?
Study rooms, Layout and arrangement of materials, Lighting, Ease of access to the Library, Community meeting rooms, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Job seeking, One-on-One computer training, Library programs at other locations in the community, Travel or history programs
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

N/A

 
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Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store, Visit WP historical collection
 
Have you used our café?
Yes
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Online magazines, Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Read the Board materials
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Programs on current events/social issues, I would find it helpful to have a tutorial on using the catalog effectively, ideally online, self-paced, perhaps divided by short focused topics to be accessed on demand. I am an experienced searcher, but still feel I am missing things. Perhaps this could be a system-wide effort?
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

While there is no substitute for physical browsing, Grab & Go has been spectacular. Please thank all of the staff who have been so responsible for its success.

 
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Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Study rooms, Better directional signage, Acoustics
 
What types of programs would you attend?
Book Clubs / Discussions, Crafts and How-To-Projects, Library programs at other locations in the community
 
How do you find out about our services and programs?
Word of mouth
 
Comments or recommendations?

I hope that this survey is also in Spanish.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the copier, printer or fax services, Read or study in the Library
 
Have you used our café?
No
 
How was the café experience?
Successful
 
Called or texted how was the experience?
Successful
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Successful
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Successful
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Book Clubs / Discussions, Programs on current events/social issues, scheduled events for adults, such as tabletop gaming/D&D
 
How do you find out about our services and programs?
Library website, Word of mouth
 
Comments or recommendations?

thanks so much for continuing to provide library services during this difficult time 🙂

 
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Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD
 
What areas would you like improved?
Layout and arrangement of materials
 
What types of programs would you attend?
Health & Wellness programs, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Thanks for all you do!
By the way, your survey forced every question to be completed. If that is the case, there should be a choice for “Does not apply.”

 
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Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Online magazines, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Adult nonfiction Books, Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials
 
What types of programs would you attend?
Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Hoopla (eBooks, music, tv shows), Kanopy, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Large print materials
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

I believe the WPPL has done a great job, especially staying open as much as possible during the pandemic. I really have no problems (or suggestions) to speak of.

 
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Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Use the conference rooms to meet or study with others
 
Have you used our café?
No
 
How was the café experience?
cost
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Health & Wellness programs, Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters, Parks & Recreation Guides
 
Comments or recommendations?

nothing to say

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, as a Volunteer for ECG
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Consumer Reports, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Online streaming services
 
What areas would you like improved?
Cleanliness, Women's Rest Room; entryway (glass doors)
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, One-on-One computer training
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

I think the Library has made great improvements over the past few years, especially with the latest renovation. It is a great place, with lots of offerings for everyone. The staff handled the challenges of the pandemic closing with great success.
The WPPL is my favorite place to be in White Plains.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

Wp library has been a great source during Covid. Short story class , slow reading class have been fabulous. You really jumped in and become accessible under terrible conditions. Thank you for the helpful support during lockdown

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Acoustics
 
What types of programs would you attend?
Crafts and How-To-Projects, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I’m very pleased with the grab & go service. Regarding Hoopla, having only 10 opportunities per month isn’t enough. Can you increase the access please?

 
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Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Edge (Teen) materials, Adult nonfiction Books
 
What areas would you like improved?
Study rooms, Trove (Children’s) Room, Edge (Teen) Room
 
What types of programs would you attend?
Children’s programs, Teen programs, Health & Wellness programs, Crafts and How-To-Projects, Library programs at other locations in the community, Summer reading programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

i think the library has done a good job throughout the pandemic. the librarians in the trove especially were helpful over the phone. loved the grab and go.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Get help from a librarian, Renew library card
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Lighting
 
What types of programs would you attend?
Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Na

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, Visit the Trove (Children’s Room)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Nothing. I think it is fine and not in need of improvement.
 
What types of programs would you attend?
Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Facebook / Social Media, Library website
 
Comments or recommendations?

While I found the grab and go option useful, I thought the closing to be extreme.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks, Large print materials
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Health & Wellness programs, Library programs at other locations in the community, Programs on current events/social issues, Music and films
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

I would come to the library more often if there was free parking.

The survey required an answer even though I didn't use Grab & Go.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Never open when I go
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, eBooks / digital audiobooks
 
What areas would you like improved?
Trove (Children’s) Room
 
What types of programs would you attend?
Book Clubs / Discussions, Personal finance, Summer reading programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Why hasn’t the library opened again?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Community group meeting, English Language and/or Citizenship classes, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, AcornTV, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
None
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Crafts and How-To-Projects, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

no other comments

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Lighting
 
What types of programs would you attend?
Genealogy workshops
 
How do you find out about our services and programs?
Library website, Word of mouth
 
Comments or recommendations?

None

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Ok

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
not much choices. too pricey.
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Online magazines, Consumer Reports, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, DVDs / BluRays, Music on CD
 
What areas would you like improved?
More quiet space, Ease of access to the Library, Comfortable seating, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Summer reading programs, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Keep up the good work!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
One-on-One computer training
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Would like to know when the library will be reopening or at least what the timetable is for a gradual phase-in.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the WiFi, Read or study in the Library, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Study rooms
 
What types of programs would you attend?
Health & Wellness programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

your doing a great job we miss you!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Once a year
 
Reasons for your visit?
Get help from a librarian
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
never used it…..
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Health & Wellness programs
 
How do you find out about our services and programs?
Library website, Parks & Recreation Guides, Word of mouth
 
Comments or recommendations?

increase the number of mystery books available on libbey

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, brows the aisles, check new book arrivals
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, renew books
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books, Music on CD
 
What areas would you like improved?
More quiet space, Comfortable seating
 
What types of programs would you attend?
Programs on current events/social issues, musical events: chamber music; art exhibits
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Parks & Recreation Guides
 
Comments or recommendations?

Do you have a “Friends of the Library” organization? I'd like to join

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Very disappointed that library is completely closed. Seems that they are exceeding CDC guidelines.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
none really
 
What types of programs would you attend?
foreign film screenings
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Thank you for all your efforts over the past year. Can't wait for the library to reopen!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Kanopy, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials
 
What types of programs would you attend?
Music
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Put up a guide to the Dewey Decimal system so I can find my own way around the non-fiction section.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Kanopy, Lynda.com
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD, DVDs / BluRays
 
What areas would you like improved?
Lighting
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I am very pleased with how the library staff responded to the pandemic and developed tools for the public to use — to stay connected, to continue to be library patrons, to read, to listen, to learn. Some people needed resources for home schooling. The staff was great. The staff is great.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
no need
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials, Ease of access to the Library
 
What types of programs would you attend?
none
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I miss going to the actual building, but I don't feel safe enough yet, despite completing my vaccinations. Plus the horrible parking. Why did they ever eliminate the curb-cut in front of the LIBRARY entrance and put it in front of the CAFE entrance?! It made it way more difficult for us cane — and other device — users.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Adult nonfiction Books, eBooks / digital audiobooks, Online streaming services
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Crafts and How-To-Projects, Travel or history programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I am looking forward to using more of the resources available

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Computer use, Library sponsored programs, Use the copier, printer or fax services, Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Search the catalog and reserve materials, Reserve museum passes/HotSpots, Check / Sign up for online programs
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Books on CD, DVDs / BluRays, Adult nonfiction Books, Job Information
 
What areas would you like improved?
More quiet space, Acoustics
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Job seeking, One-on-One computer training, Library programs at other locations in the community, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Just a little tweeking.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Consumer Reports, Kanopy, Check my library account, Search the catalog and reserve materials, Lynda.com
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Music on CD
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Travel or history programs
 
How do you find out about our services and programs?
Library website, Word of mouth
 
Comments or recommendations?

White Plains branch & Westchester library systems are great. I use them all the time.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I didn’t have specific answers to questions 6, 13 and 14, so you can disregard the answers I provided.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Kanopy, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Personal finance, One-on-One computer training
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

The library is well run and staff helpful. I am grateful to have such a fine library in White Plains.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the Friends’ Book Store
 
Have you used our café?
No
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, Online streaming services
 
What areas would you like improved?
More quiet space, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Personal finance, Travel or history programs, Programs on current events/social issues, It would be nice to have some lectures on the arts Museum sore paintings music poetry etc.
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Did

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
never used it
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, Large print materials
 
What areas would you like improved?
visual map of book locations
 
What types of programs would you attend?
candidate meetings
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Our library is doing a terrific job all the time and especially during times of crisis

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services
 
Have you used our café?
No
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD, eBooks / digital audiobooks
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Health & Wellness programs, Personal finance
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I'll be glad when we get back to some kind of normal, but this grab and go system is working out pretty good for me.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Consumer Reports, Check my library account, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

The website can be confusing. I find it hard to easily locate the program calendar, for instance.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
Never used the cafe.
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials
 
What types of programs would you attend?
Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Reading suggestions – with reviews/synopsis of the books.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
No
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Adult nonfiction Books, Online streaming services
 
What areas would you like improved?
Lighting, Comfortable seating
 
What types of programs would you attend?
Personal finance, Crafts and How-To-Projects, One-on-One computer training
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

WPL is the best!
Thanks for all your efforts.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, Magazines
 
Have you used our café?
No
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Consumer Reports, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Love the library and all it offers. Hoopla and Libby have been lifesavers during the pandemic.
I enjoy reading the newsletter even if I’m not taking advantage of everything but it’s nice to now it’s there.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, Visit the Trove (Children’s Room)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Adult nonfiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Layout and arrangement of materials, Acoustics, Ease of access to the Library, Trove (Children’s) Room
 
What types of programs would you attend?
Children’s programs, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters
 
Comments or recommendations?

I would love to see some “screen free” time in the Children's area (or move screens somewhere else). When we would bring our kids to the children's area to look for books, they would invariably get distracted by the screens, which were not of much real value. It would have been great to not have them, or to be able to go during hours when the screens were offline. Thanks!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD, Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I think the library is a WP treasure. Keep up the good work!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library, Trove (Children’s) Room, Bathrooms
 
What types of programs would you attend?
Book Clubs / Discussions, Children’s programs, Health & Wellness programs, Library programs at other locations in the community, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

I value the library because it lets me be with others and be with myself. I find energy in the offerings. It’s the only place in White Plains where I feel I’m amidst all of the diversity of White Plains. In its social justice/equity mission the Library serves me and others. I can’t wait to go back inside.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Get help from a librarian, Use the conference rooms to meet or study with others
 
Have you used our café?
No
 
How was the café experience?
Not Applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Not Applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Book Clubs / Discussions, Crafts and How-To-Projects, Genealogy workshops, art classes
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters
 
Comments or recommendations?

When we can meet again I hope the library will offer more hands-on art classes.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Daily
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Read or study in the Library, Visit the Edge (Teen Room), Visit the Friends’ Book Store, computer classes
 
Have you used our café?
No
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Materials were not ready.
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, DVDs / BluRays, Adult fiction Books, Music on CD
 
What areas would you like improved?
Lighting
 
What types of programs would you attend?
Crafts and How-To-Projects, One-on-One computer training, Library programs at other locations in the community, Travel or history programs
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

I've been very happy with all of your services. I would like to see more older books in the cafe/library book store, ones that I might not have read when I was younger. Some older fiction.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Check my library account
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

N a

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, AcornTV, Consumer Reports, Check my library account
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, eBooks / digital audiobooks, Online streaming services
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Opportunity to make the library a performance space. Small theater production, music, book talks with authors etx
 
How do you find out about our services and programs?
Library website, Word of mouth
 
Comments or recommendations?

The WP library is a treasure. It is nothing short of remarkable how well the COVID transition has been made. We all look forward to being able to be in the building again for music, literary talks, even the dreaded gala.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Use the conference rooms to meet or study with others, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, AcornTV, Online magazines, Kanopy, Check my library account, Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks, Online streaming services, Large print materials
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Parks & Recreation Guides, Word of mouth
 
Comments or recommendations?

Amazing help from librarians when calling in.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Museum Pass and HotSpot lending program, Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, eBooks / digital audiobooks, Large print materials
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

The grab & go service has been invaluable during the pandemic. My only concern is the length of time it took to get books. I thought it was unnecessary to shut down the entire system when an employee got Covid. Your employees could wear gloves and masks to handle the material.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
You should have an N/A. I have not called or texted
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

I use Libby on my Kindle. LOVE it.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Adult fiction Books, Music on CD
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Personal finance
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Library is friendly and well run.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

nothing to add

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Hoopla (eBooks, music, tv shows), Kanopy, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Book Clubs / Discussions, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I would like to thank the staff for your excellent service during this Pandemic.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Parking for quick pickups can be a problem

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
NA
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

None

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Use the conference rooms to meet or study with others
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Read the eNewsletter
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
Hard to use computer catalog. Liked the card catalog MUCH better.
 
What types of programs would you attend?
films, like you used to show in the summers
 
How do you find out about our services and programs?
Library eNewsletters, Word of mouth
 
Comments or recommendations?

1) Free parking
2) Allow people to donate good books that are used, and with no limit of 20/day.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Online magazines, Kanopy
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Crafts and How-To-Projects, Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

The library has done an amazing job responding to COVID. The expanded access to online streaming and materials, the zoom author discussions and classes, and the incredible responsiveness of the team have all been fantastic! THANK YOU!!!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Parks & Recreation Guides
 
Comments or recommendations?

Love our Library!

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books, Online streaming services
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

None

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

None

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I love that I can get all the books I want to read through the library system.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Online magazines, Check my library account, Search the catalog and reserve materials, Ancestry.com
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Adult nonfiction Books, Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Travel or history programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Library is doing great work!

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Community group meeting
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Kanopy, zoom link for meditation
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Community meeting rooms, Comfortable seating
 
What types of programs would you attend?
Health & Wellness programs, Genealogy workshops
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

None

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Crafts and How-To-Projects, Travel or history programs
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

None

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Book Clubs / Discussions, Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I have been a member of the WPPL for 44 years. I love this library. I brought my children to the library on a weekly basis as they were growing up. They loved it. As a former reading teacher and acting librarian in the middle school I taught in, there is no place I’d rather be than my library.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Hoopla (eBooks, music, tv shows), Kanopy, Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs, Lynda.com
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Adult nonfiction Books, Large print materials
 
What areas would you like improved?
Study rooms, More quiet space, Ease of access to the Library, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, One-on-One computer training, Summer reading programs, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I enjoy the library, but I wish there were more large print – it seems mostly mysteries and other “popular” books. Other Westchester libraries have more variety.

Also, more study rooms or rooms to be reserved or just available for discussion by only a few people.

 
————————————————————————————-

Entry

Age?
Prefer not to answer
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

It would be a huge plus to keep down the noise and the constant running around generated by the Edge. They don’t learn anything in that room, they are loud, they run out of the library and back in again. Make these kids have some respect for everyone else who use the library.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library, improve parking (the parking lot is awful and makes going to the library a chore; I'd rather it be easy to pop in and pick up a book.
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

I love Brian Kenney's newsletter! The information is clear and the design is engaging. His letter at the top is always informative and warm. You're doing an excellent job, Brian!

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Use the WiFi, Read or study in the Library, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, DVDs / BluRays, Adult nonfiction Books, Adult fiction Books, Job Information
 
What areas would you like improved?
More quiet space, Layout and arrangement of materials, Lighting, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Job seeking, One-on-One computer training, technical topics seminars
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

it can take a long time for books to travel between the libraries

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs, Use the WiFi, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Once a year
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check / Sign up for online programs
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Library programs at other locations in the community, Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

i need online instructions on how to take out an ebook. The library cafe is great and a refuge between cases at the courthouse(if things ever go back to normal)

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials
 
What areas would you like improved?
Lighting, Community meeting rooms
 
What types of programs would you attend?
Children’s programs, Teen programs, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

The library is a wonderful resource for my family and we love it so much!

 
————————————————————————————-

Entry

Age?
12 – 18
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
haven't called
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials, DVDs / BluRays
 
What areas would you like improved?
Comfortable seating, Edge (Teen) Room
 
What types of programs would you attend?
Book Clubs / Discussions, Children’s programs, Teen programs, Crafts and How-To-Projects, Summer reading programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website, Word of mouth
 
Comments or recommendations?

The library is great! I love to go to the library and take out books. The librarians are always so helpful and nice to me.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

Can't wait for library to reopen and accept book donations

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Layout and arrangement of materials
 
What types of programs would you attend?
Health & Wellness programs, Job seeking, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

I haven't used any public library since Covid started. I have always thought highly of WP Library. In the past year I have spent a great deal of time researching local history (NWP). I called the WP Library looking for an index of old issues of The Journal News formerly known as The Reporter Dispatch. I believe these old newspaper are not online. I've used the North Castle Library for old newspaper which are now digital. This would be a great project for the library!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Consumer Reports, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Better directional signage, signage on exterior sides and back indicating the entrance
 
What types of programs would you attend?
Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Parks & Recreation Guides
 
Comments or recommendations?

none at this time

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Museum Pass and HotSpot lending program, Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Adult fiction Books
 
What areas would you like improved?
Trove (Children’s) Room, Cleanliness, Parking Garage – lighting and safety
 
What types of programs would you attend?
Children’s programs, Library programs at other locations in the community, Summer reading programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Posts on non library social media
 
Comments or recommendations?

I would love to see more cozy mysteries on the shelves.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
to ask librarians/staff questions about hours and reserving a book
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Programs on current events/social issues
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Word of mouth
 
Comments or recommendations?

I especially like the materials, the appearance, and the helpfulness of staff in the Children's section.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Not notify reserve book
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Layout and arrangement of materials, Ease of access to the Library
 
What types of programs would you attend?
Health & Wellness programs, Library programs at other locations in the community, More black authors
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I’m upset library is not open. Process to take books takes a long time. I had to call to find out the schedule .

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Hoopla (eBooks, music, tv shows), AcornTV
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD
 
What areas would you like improved?
Better directional signage, Comfortable seating
 
What types of programs would you attend?
Health & Wellness programs, Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

it's been a pleasurable experience before covid

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
The format was changed, and only used the westchester library, not just White Plains.
 
What parts of the collection would you like improved or updated?
Books on CD
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials, Lighting, Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Until the Covid restrictions are lifted, it is hard to determine what services or programs I might use.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Use the conference rooms to meet or study with others, Use the copier, printer or fax services, Read or study in the Library, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Layout and arrangement of materials, Lighting, Cleanliness, I know it is hard to do but the general adult area seems like it is for homeless or displaced individuals. Anything that can keep the library clean and safe.
 
What types of programs would you attend?
Book Clubs / Discussions, Teen programs, Health & Wellness programs, Crafts and How-To-Projects, Library programs at other locations in the community, Summer reading programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Fliers, Facebook / Social Media, Library eNewsletters, Library website, Parks & Recreation Guides
 
Comments or recommendations?

We really enjoyed speaker series over zoom specifically Ibrahm Kende and Mara Gay

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs, Ancestry.com
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD, Online streaming services
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Children’s programs, Health & Wellness programs, Personal finance, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

If there ever were a way for Ancestry to allow interaction between their library edition and personal Ancestry.com accounts (to save material to personal family trees, for example), that would be great.

 
————————————————————————————-

Entry

Age?
12 – 18
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Look for a job, Visit the Edge (Teen Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials, Magazines and newspapers, Job Information
 
What areas would you like improved?
Better directional signage, Ease of access to the Library
 
What types of programs would you attend?
Book Clubs / Discussions, Teen programs, Crafts and How-To-Projects, Job seeking, Programs on current events/social issues
 
How do you find out about our services and programs?
Word of mouth
 
Comments or recommendations?

n/a 🙂

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the Edge (Teen Room), Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Edge (Teen) materials, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials, Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

I’m pleased with the library and all the ways that I have utilized it’s services for myself and my grandchildren.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Use the conference rooms to meet or study with others, Look for a job, Read or study in the Library
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books, eBooks / digital audiobooks, Job Information, Online streaming services
 
What areas would you like improved?
Study rooms, More quiet space, Community meeting rooms
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Job seeking, Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

When the library “re-opens” for in person services – please continue to make the programs also available via zoom/web access.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, AcornTV
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD, DVDs / BluRays, Adult nonfiction Books
 
What areas would you like improved?
You need to be open! I do not understand why you are still closed.
 
What types of programs would you attend?
Book Clubs / Discussions, Children’s programs, Crafts and How-To-Projects, Travel or history programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

As I said above, it's time for you to open. I don't even understand why you shut down. I used to go weekly before – very few people were there, staff were safely behind plexi-glass. You can be open and maintain strict social distancing and offer a safe experience for all.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Children’s programs, Health & Wellness programs, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Na

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Check my library account
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
More quiet space, Layout and arrangement of materials, Ease of access to the Library, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

I live in White Plains, but usually use the Greenburgh Library primarily because of the easy and free outdoor parking lot and a more collegial atmosphere. Your renovation is attractive, and I like the cafe, though it could have a better selection of inexpensive options. Your women's bathroom is unclean and poorly renovated. I would like to support the library in my city, but the parking situation is a real deal breaker.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Open up to physical browsing

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
One-on-One computer training
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

librarians have been very helpful in this time of /covid

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Kanopy, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books, Online streaming services
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials, Rest rooms
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

I support the library.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
More quiet space, Better directional signage, Comfortable seating
 
What types of programs would you attend?
Health & Wellness programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Thanks for all that you have done over the last year!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Read or study in the Library, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Books on CD, Music on CD
 
What areas would you like improved?
Bathroom security
 
What types of programs would you attend?
Health & Wellness programs, Genealogy workshops, Creative Writing and Photography classes
 
How do you find out about our services and programs?
Library eNewsletters, Library website, The staff is smart and helpful in person abs by phone.
 
Comments or recommendations?

Wonderful pandemic relief, love creative writing with Julia Rust and photography class I took awhile back. Instructor was from Beacon, NY would love to attend more of her classes.
We could use ongoing gardening and bird watching classes.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Cleanliness, restrooms often unclean
 
What types of programs would you attend?
Book Clubs / Discussions, Travel or history programs
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I'm an avid general reader and big fan of the library. You've done a good job during the pandemic. Being able to browse, reserve and renew books online is handy, and I appreciate being able to choose books from any Westchester library. It sometimes (not always?) seems that the books I reserve start their 3-wk period when they are available to me, rather than the day I actually pick them up, shortening the time I have to read them. Of course, I'd prefer to have the 3 wks start when I pick up.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Once a year
 
Reasons for your visit?
Community group meeting
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Never used but that's not a selection
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Didn't
 
How was your most recent e-Visit?
Didn't
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books
 
What areas would you like improved?
Close it.
 
What types of programs would you attend?
None
 
How do you find out about our services and programs?
Not
 
Comments or recommendations?

Close the library. It's an outdated relic using valuable real estate. The Internet provides access to 90% of human knowledge.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Crafts and How-To-Projects, Travel or history programs
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I love the White Plains Library. The staff is always polite and helpful. I really appreciate that the library found ways to accommodate lending books & providing programs during the pandemic. Thanks to your commitment to serving the community, I was able to enjoy good books during the pandemic. Thank you White Plains Library Staff, keep up the great work!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room), Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
no opinion
 
What types of programs would you attend?
Book Clubs / Discussions, Children’s programs, One-on-One computer training
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
19 – 30
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks, Online streaming services
 
What areas would you like improved?
Lighting, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Crafts and How-To-Projects, Job seeking, One-on-One computer training, Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

YOU NEED TO EITHER OPEN THE LIBRARY OR JUST CLOSE IT FOR GOOD. THE CURRENT SITUATION OF LIMITING ACCESS TO GRAB AND GO ( THAT WAS CANCELLED FOR A PERIOD AS WELL) IS ABSURD. WE PAY TREMENDOUS AMOUNT OF PROPERTY TAXES FOR THE LIBRARY STUFF TO BE “HIDING” INSIDE THE CLOSED BUIDLING.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Genealogy workshops
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Museum Pass and HotSpot lending program, Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
virtual programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Ease of access to the Library, Trove (Children’s) Room
 
What types of programs would you attend?
Children’s programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

We frequently visited the library for children's programs or to use the Trove prepandemic. The library has wonderful children's programs and improved so much with the renovations to the area. The summer sometimes has the best programs! My only suggestion would be to monitor the children's areas, sometimes children are unattended and one time a homeless person was in that area and stole a cell phone. I chose streaming services as an area to improve only because I had to choose something and we're in a pandemic so that's what made sense, but I don't think anything really needs improvement. The virtual children's programs you have offered have been really impressive.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Online magazines, Kanopy, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Lighting
 
What types of programs would you attend?
Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Never
 
Reasons for your visit?
Library sponsored programs
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Kanopy
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
zooms interviews discussions
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Word of mouth
 
Comments or recommendations?

I zoomed the Mara Gay interview and thought it was excellent, I would be interested in more zooms with authors/writers/historians
thank you

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
online or print map of redesign so I can readily locate books
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Consumer Reports, Kanopy, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Study rooms
 
What types of programs would you attend?
Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Parks & Recreation Guides, Word of mouth
 
Comments or recommendations?

I love libraries! Wonderful resources that enrich, educate, and empower individuals and groups, which in turn, improve society.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Crafts and How-To-Projects, Job seeking, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
I get regular on-line notices
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Not applicable
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Online magazines
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, eBooks / digital audiobooks
 
What areas would you like improved?
More quiet space, Cleanliness
 
What types of programs would you attend?
Health & Wellness programs, Job seeking, Library programs at other locations in the community, Summer reading programs, Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Check my library account
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Better directional signage, Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Check / Sign up for online programs
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books
 
What areas would you like improved?
Study rooms, More quiet space, Comfortable seating, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions, One-on-One computer training, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Online magazines, Kanopy, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Music on CD, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Health & Wellness programs, Crafts and How-To-Projects, One-on-One computer training, Genealogy workshops
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

Best library and librarians

 
————————————————————————————-

Entry

Age?
Prefer not to answer
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Renew library card; speak with someone in person about an issue
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

I mostly borrow e-books from the library on Overdrive. When I first started to do this a number of years ago, I was able to add White Plains Library to my list of libraries (i.e., in addition to The Westchester Library System, NY Public Library, etc.) and borrow e-books directly from the white Plains Library for 3 weeks. At some point, my ability to do this stopped and I could only borrow books for 2 weeks through WLS and for only 2 weeks. I called the WP Library for more information about this; none was forthcoming. I then went to the Library to speak with someone in person but no one was able to give me any information about this change. To date, I still don't know why this happened and while I do still borrow books from WLS via Overdrive app, I much preferred to be able to borrow directly from WP Library for the additional week. And as I use the Overdrive app, there is less of a reason for me to visit the actual WP website. It would be nice to know why all this transpired in the first place.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the WiFi, Use the copier, printer or fax services, Read or study in the Library, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Adult nonfiction Books, Adult fiction Books, Music on CD
 
What areas would you like improved?
Study rooms, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Get help from a librarian, Use the copier, printer or fax services, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Search the catalog and reserve materials, Read the eNewsletter, calendar
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
ladies' bathroom–not large enough; need paper towels
 
What types of programs would you attend?
Personal finance, One-on-One computer training, Library programs at other locations in the community, Programs on current events/social issues, foreign film series; art in gallery
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Parks & Recreation Guides, BID newsletter; W.P. Examiner??
 
Comments or recommendations?

Please bring back foreign film series; allow use of copiers; have art shows and receptions; bring back concerts

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Friends’ Book Store, Donate books, cds etc
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Online magazines
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Kanopy
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage, Layout and arrangement of materials, Ease of access to the Library
 
What types of programs would you attend?
Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials, Adult nonfiction Books, Adult fiction Books, Online streaming services
 
What areas would you like improved?
More quiet space, Better directional signage
 
What types of programs would you attend?
Book Clubs / Discussions, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

Thank you for your ongoing services during the pandemic.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Read or study in the Library, Visit the Friends’ Book Store
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Online magazines, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, DVDs / BluRays, Large print materials
 
What areas would you like improved?
Layout and arrangement of materials
 
What types of programs would you attend?
Health & Wellness programs, One-on-One computer training, Travel or history programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Appreciated the magazine/newspaper/paperback sections Before the renovation. Now, it seems there's more space but fewer materials

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
AcornTV, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Music on CD
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
One-on-One computer training, Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

I wish you had a smarter computer program. It fails to find things without precise information, as opposed to responding to a clue.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
The person answered was too mechanical, and not helpful at all.
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
My books were not ready even though they were supposed to be.
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books
 
What areas would you like improved?
parking
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Computer use, Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the copier, printer or fax services
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, One-on-One computer training, Travel or history programs, Not interested
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Check / Sign up for online programs, Renew
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Adult nonfiction Books, Job Information
 
What areas would you like improved?
More quiet space, Better directional signage, Lighting
 
What types of programs would you attend?
Health & Wellness programs, Job seeking, One-on-One computer training, Library programs at other locations in the community
 
How do you find out about our services and programs?
Facebook / Social Media
 
Comments or recommendations?

Usually use greenburgh library. Easier access

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
Lighting
 
What types of programs would you attend?
Book Clubs / Discussions, Fiction writing
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

I'm so grateful that the programs have taken place on zoom. It made the pandemic much more bearable. I hope zoom will continue even after we can meet in person again.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the copier, printer or fax services, Read or study in the Library, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Kanopy, Check my library account, Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Adult nonfiction Books, Adult fiction Books, Music on CD, Online streaming services
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
12 – 18
 
How often did you visit?
Daily
 
Reasons for your visit?
Computer use, Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Use the WiFi, Look for a job, Use the copier, printer or fax services, Read or study in the Library, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Too expensive
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials, Magazines and newspapers, Books on CD, DVDs / BluRays, Adult nonfiction Books, Adult fiction Books, Job Information, Large print materials
 
What areas would you like improved?
Study rooms, More quiet space, Layout and arrangement of materials, Acoustics, Lighting, Ease of access to the Library, Community meeting rooms, Comfortable seating, Trove (Children’s) Room, Edge (Teen) Room, Cleanliness
 
What types of programs would you attend?
Teen programs, Health & Wellness programs, Crafts and How-To-Projects, Job seeking, Library programs at other locations in the community, Programs on current events/social issues
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website, Word of mouth
 
Comments or recommendations?

I would like to know if there are teen jobs hiring within the White Plains Public Library.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Layout and arrangement of materials
 
What types of programs would you attend?
Book Clubs / Discussions, Personal finance, Summer reading programs, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Parks & Recreation Guides
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), AcornTV, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Health & Wellness programs, Travel or history programs
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Please re-open the library!!!!!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Travel or history programs, Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
Prefer not to answer
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, eBooks / digital audiobooks
 
What areas would you like improved?
Please reinstate quick drop book return that can be accessed from the car
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Word of mouth
 
Comments or recommendations?

I'm looking forward to in-person browsing again.. ‘Grab-and-go' doesn't allow for this.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
AcornTV, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Once a year
 
Reasons for your visit?
Sign up for library card after moving to White Plains
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Hoopla (eBooks, music, tv shows)
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks, Online streaming services
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Personal finance, Crafts and How-To-Projects, Library programs at other locations in the community
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
12 – 18
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials
 
What areas would you like improved?
Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Word of mouth
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Music on CD
 
What areas would you like improved?
N/A
 
What types of programs would you attend?
Not interested
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Am disappointed that freegal disappeared

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Use the conference rooms to meet or study with others, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Kanopy, Check my library account, Read the eNewsletter, Lynda.com
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Music on CD, eBooks / digital audiobooks
 
What areas would you like improved?
Community meeting rooms, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Crafts and How-To-Projects, Library programs at other locations in the community, Travel or history programs, Genealogy workshops, Programs on current events/social issues, Grant research—foundation center
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

White Plains Library is wonderful! Thank you for all you do.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the conference rooms to meet or study with others, Use the copier, printer or fax services, Read or study in the Library, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials, Books on CD, DVDs / BluRays, Music on CD
 
What areas would you like improved?
Study rooms, More quiet space
 
What types of programs would you attend?
Genealogy workshops
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Online magazines, Check my library account, Search the catalog and reserve materials, Ancestry.com, Lynda.com
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Layout and arrangement of materials, Ease of access to the Library
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, Programs on current events/social issues
 
How do you find out about our services and programs?
Facebook / Social Media
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Read or study in the Library
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Study rooms, More quiet space
 
What types of programs would you attend?
Social justice workshops
 
How do you find out about our services and programs?
Facebook / Social Media
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Consumer Reports, Check my library account
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Edge (Teen) materials, eBooks / digital audiobooks
 
What areas would you like improved?
More quiet space, Comfortable seating, Trove (Children’s) Room, Cleanliness
 
What types of programs would you attend?
Children’s programs, Health & Wellness programs, One-on-One computer training, Summer reading programs
 
How do you find out about our services and programs?
Facebook / Social Media, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Consumer Reports, Check my library account, Reserve museum passes/HotSpots, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers
 
What areas would you like improved?
Lighting
 
What types of programs would you attend?
Book Clubs / Discussions, Crafts and How-To-Projects, Library programs at other locations in the community, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Once a year
 
Reasons for your visit?
Library sponsored programs, Community group meeting
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Did not visit website
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, Books on CD, Adult nonfiction Books, Adult fiction Books, Music on CD, eBooks / digital audiobooks, Job Information
 
What areas would you like improved?
Lighting, Community meeting rooms, Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Genealogy workshops
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I would like to be able to browse for books again.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Visit the Trove (Children’s Room)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Trove (Children’s) Room
 
What types of programs would you attend?
Children’s programs
 
How do you find out about our services and programs?
Facebook / Social Media
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Kanopy, Check my library account, Search the catalog and reserve materials, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Book Clubs / Discussions, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Fliers, Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Online magazines, Consumer Reports, Read the eNewsletter, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Music on CD, eBooks / digital audiobooks, Job Information, Online streaming services
 
What areas would you like improved?
Study rooms, More quiet space, Layout and arrangement of materials, Acoustics, Ease of access to the Library, Comfortable seating, More Handicap Access inside
 
What types of programs would you attend?
Health & Wellness programs, Job seeking, One-on-One computer training, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters, Library website, Asked for Schedule to Email
 
Comments or recommendations?

It has been quite hard for everyone during this Pandemic. The Grab and Go was suspended, I try to do a lot of the Programs offered on Zoom but Technical Issues on my end, and Christiana has been most helpful when I need to know about special Events or Schedule Changes, etc. I hope we can get back to the Library in the coming year. Please add Handicap areas with better seating, access (perhaps a map) as a guide to what is needed, and maybe free Stretch Chair Exercises (cannot afford $12 per class). Thank you.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Check for operating hours
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library, I’d like to see it open for browsing again. Other libraries are doing it.
 
What types of programs would you attend?
Summer reading programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I really hope this is not the future of Westchester libraries..to be permanently closed to the public for browsing. This is not what our tax dollars and donations pay for. As vaccines increase and case numbers decrease, I expect White Plains to open again.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Read or study in the Library, Visit the Edge (Teen Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Book not available
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Study rooms, More quiet space, Comfortable seating, Trove (Children’s) Room, Edge (Teen) Room, Cleanliness, More free Parking for pickup
 
What types of programs would you attend?
Book Clubs / Discussions, Children’s programs, Health & Wellness programs, Crafts and How-To-Projects, Summer reading programs, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Book Clubs / Discussions, Children’s programs, Crafts and How-To-Projects, Library programs at other locations in the community
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Lousy espresso drinks
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, eBooks / digital audiobooks
 
What areas would you like improved?
Comfortable seating, Trove (Children’s) Room
 
What types of programs would you attend?
Book Clubs / Discussions, Children’s programs, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Read or study in the Library, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
uncomfortable seating, people browsing friends bookstore shelves behind my back, sometimes too loud music (silence would be best but classical/jazz/non-vocal music was sometimes ok) it would be nice to grab a few books for browsing, get coffee/tea and spend some time browsing
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
pick up from the shelves was great, now dislike having to spell my name (last and first) when calling to pick up materials
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Online magazines, Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, DVDs / BluRays, Adult nonfiction Books, Adult fiction Books, eBooks / digital audiobooks, Large print materials
 
What areas would you like improved?
More quiet space, Layout and arrangement of materials, Community meeting rooms, Comfortable seating, machines to self-return materials (even before covid it took days for staff to check in materials sometimes resulting in late fees that staff was unable to cancel), new books shelves are fantastic, could they be expanded? more seating pods in general would be good too (the high chairs and ice cold granite shelves by the windows are not comfortable)
 
What types of programs would you attend?
Health & Wellness programs, Crafts and How-To-Projects, Travel or history programs, Programs on current events/social issues, information and guidance and tips on recycling (in White Plains) separately for large residential buildings and single family homes
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Thanks for wonderful support and service during the past year!

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Use the copier, printer or fax services, Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Travel or history programs
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Thank you yo your dedicated staff who continue to serve the public during the pandemic! The grab and go works well and I appreciate that our library could be”open”.
My 2 cents:
Your computer search system could be more friendlier like the old system: eg provided titles of new DVDs.
Telephone calls notifying me of held items did not always leave a message which is puzzling as to why the inconsistency.

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays, Online streaming services
 
What areas would you like improved?
Comfortable seating
 
What types of programs would you attend?
Book Clubs / Discussions, Personal finance, Travel or history programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Library sponsored programs
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Community meeting rooms
 
What types of programs would you attend?
Health & Wellness programs, Personal finance
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Some of my needs were met
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
12 – 18
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Check / Sign up for online programs
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books
 
What areas would you like improved?
More quiet space, Ease of access to the Library, Community meeting rooms
 
What types of programs would you attend?
Teen programs, Travel or history programs
 
How do you find out about our services and programs?
Word of mouth
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
eBooks / digital audiobooks
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
Book Clubs / Discussions, Crafts and How-To-Projects
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
12 – 18
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Trove (Children’s Room)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials
 
What areas would you like improved?
Trove (Children’s) Room
 
What types of programs would you attend?
Children’s programs
 
How do you find out about our services and programs?
Library website, My parents
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books, Large print materials
 
What areas would you like improved?
Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
Prefer not to answer
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, Library sponsored programs, Community group meeting, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the WiFi, Look for a job, Use the copier, printer or fax services, Read or study in the Library, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
More quiet space
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Crafts and How-To-Projects, Job seeking, One-on-One computer training, Library programs at other locations in the community
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Never
 
Reasons for your visit?
Use the WiFi
 
Have you used our café?
Wasn’t aware of it
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Never
 
Why did you visit our website?
Consumer Reports
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Magazines and newspapers
 
What areas would you like improved?
Lighting, Comfortable seating
 
What types of programs would you attend?
Children’s programs
 
How do you find out about our services and programs?
Word of mouth
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
65+
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, AcornTV, Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Book Clubs / Discussions, Genealogy workshops
 
How do you find out about our services and programs?
Libraries have always been a part of my life wherever I have lived.
 
Comments or recommendations?

I am very satisfied with the Library and it’s services. The accommodations during the Covid have been excellent.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Checking to see when you will open
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD
 
What areas would you like improved?
Comfortable seating, Cleanliness
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Read or study in the Library, Visit the Trove (Children’s Room)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check if open for visit
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
More quiet space, Comfortable seating, Trove (Children’s) Room
 
What types of programs would you attend?
Children’s programs, Health & Wellness programs
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
Prefer not to answer
 
How often did you visit?
Daily
 
Reasons for your visit?
Computer use, Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Study rooms, More quiet space, Trove (Children’s) Room, Edge (Teen) Room
 
What types of programs would you attend?
Teen programs, Library programs at other locations in the community, Summer reading programs
 
How do you find out about our services and programs?
Fliers, Facebook / Social Media, Library website, Word of mouth
 
Comments or recommendations?

Would the library push the moral teachings of Christianity on its patrons? I would hope not. Why, then, is there a push for patrons to become antiracists? Don't get me wrong, I think racism is bad as much as I think the moral teachings of Jesus are good. However, I do not look to the library for moral guidance, regardless of what “religion” it is, and quite frankly, as a patron for many years I am offended by the direction I see the library headed, judging from the newsletters and blog posts. The library has always been a source of community, not activism. Please keep it that way.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program, Read or study in the Library, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD, eBooks / digital audiobooks
 
What areas would you like improved?
Study rooms, Comfortable seating
 
What types of programs would you attend?
Spanish for advanced beginners/intermediates; computer classes for adults on social media and fun technology that the kids are using
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

I love wandering the library and browsing the books and I miss it. I also find the staff really nice and knowledgeable.

 
————————————————————————————-

Entry

Age?
19 – 30
 
How often did you visit?
Weekly
 
Reasons for your visit?
Computer use, English Language and/or Citizenship classes, Use the WiFi, Use the copier, printer or fax services, Read or study in the Library
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Hoopla (eBooks, music, tv shows)
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Online streaming services
 
What areas would you like improved?
Study rooms, More quiet space
 
What types of programs would you attend?
Personal finance
 
How do you find out about our services and programs?
Facebook / Social Media
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Museum Pass and HotSpot lending program
 
Have you used our café?
Yes
 
How was the café experience?
Some of my needs were met
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Online streaming services
 
What areas would you like improved?
Layout and arrangement of materials
 
What types of programs would you attend?
Children’s programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

Museum pass system needs to be amended.
Could not get timed entry tickets after receiving the pass. Also, no one is knowledgeable enough to give me the right information how to process the booking process. Need training.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, AcornTV, Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Books on CD, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Health & Wellness programs, Crafts and How-To-Projects, Travel or history programs, Programs on current events/social issues, local history
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
19 – 30
 
How often did you visit?
Monthly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Some of my needs were met
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials, Adult fiction Books
 
What areas would you like improved?
Better directional signage
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Crafts and How-To-Projects, Library programs at other locations in the community, Travel or history programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

I miss being able to run in and collect books I put on hold. Calling ahead is not always fast.

 
————————————————————————————-

Entry

Age?
12 – 18
 
How often did you visit?
Monthly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs), Use the conference rooms to meet or study with others, Use the copier, printer or fax services, Read or study in the Library, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Wasn’t aware of it
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Once a year
 
Why did you visit our website?
Consumer Reports
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials, DVDs / BluRays, Adult fiction Books, Job Information, Online streaming services, Large print materials
 
What areas would you like improved?
Study rooms, More quiet space, Better directional signage, Layout and arrangement of materials, Acoustics, Lighting, Ease of access to the Library, Community meeting rooms, Comfortable seating, Trove (Children’s) Room, Edge (Teen) Room, Cleanliness
 
What types of programs would you attend?
Teen programs, Job seeking, Summer reading programs, Programs on current events/social issues
 
How do you find out about our services and programs?
Facebook / Social Media
 
Comments or recommendations?

🙂

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
A few times a year
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
DVDs / BluRays
 
What areas would you like improved?
Study rooms, Lighting
 
What types of programs would you attend?
Book Clubs / Discussions, Health & Wellness programs, Personal finance, Job seeking, Travel or history programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Library sponsored programs, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Read or study in the Library, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Reserve museum passes/HotSpots, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Edge (Teen) materials
 
What areas would you like improved?
Trove (Children’s) Room, Edge (Teen) Room
 
What types of programs would you attend?
Book Clubs / Discussions, Teen programs, Summer reading programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Missing in-person experience and cannot wait for the library to open again! Great job handling the grab and go and managing the phones.

 
————————————————————————————-

Entry

Age?
51 – 64
 
How often did you visit?
Monthly
 
Reasons for your visit?
Computer use, Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Read the eNewsletter
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, DVDs / BluRays
 
What areas would you like improved?
More space between computer users
 
What types of programs would you attend?
Health & Wellness programs, Personal finance, One-on-One computer training, Programs on current events/social issues
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

AT this point, I believe the library should open, under COVID-19 guidelines, to the public.

 
————————————————————————————-

Entry

Age?
31 – 50
 
How often did you visit?
Never
 
Reasons for your visit?
na
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows)
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Large print materials
 
What areas would you like improved?
na
 
What types of programs would you attend?
Programs on current events/social issues, Personal improvement
 
How do you find out about our services and programs?
Library eNewsletters, Library website
 
Comments or recommendations?

Fast and helpful email response when I needed help with my library card during the beginning of the pandemic.

 
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Entry

Age?
19 – 30
 
How often did you visit?
A few times a year
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the WiFi, Use the conference rooms to meet or study with others, Use the copier, printer or fax services, Museum Pass and HotSpot lending program, Read or study in the Library, Visit the café
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
No
 
How would you rate Grab & Go ?
Not applicable
 
How often do you visit our website and/or use our e-Resources?
Monthly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Some of my needs were met
 
What parts of the collection would you like improved or updated?
Adult nonfiction Books, Adult fiction Books
 
What areas would you like improved?
Study rooms, More quiet space, Ease of access to the Library, Comfortable seating, Cleanliness
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

 
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Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs), Visit the Friends’ Book Store
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks, Hoopla (eBooks, music, tv shows), Online magazines, Check my library account, Reserve museum passes/HotSpots
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Magazines and newspapers, DVDs / BluRays, Adult fiction Books, eBooks / digital audiobooks
 
What areas would you like improved?
Better directional signage, Ease of access to the Library
 
What types of programs would you attend?
Book Clubs / Discussions, Library programs at other locations in the community, Travel or history programs, Genealogy workshops, Programs on current events/social issues
 
How do you find out about our services and programs?
Facebook / Social Media, Library eNewsletters, Library website
 
Comments or recommendations?

 
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Entry

Age?
31 – 50
 
How often did you visit?
Daily
 
Reasons for your visit?
Computer use, Library sponsored programs, Community group meeting, English Language and/or Citizenship classes, Borrow materials (books, DVDs, audiobooks, music CDs), Get help from a librarian, Use the WiFi, Use the conference rooms to meet or study with others, Look for a job, Use the copier, printer or fax services, Museum Pass and HotSpot lending program, Read or study in the Library, Visit the Edge (Teen Room), Visit the Trove (Children’s Room), Visit the café, Visit the Friends’ Book Store
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Daily
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials, Check / Sign up for online programs
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Edge (Teen) materials
 
What areas would you like improved?
Better directional signage, Trove (Children’s) Room, Edge (Teen) Room
 
What types of programs would you attend?
Book Clubs / Discussions
 
How do you find out about our services and programs?
Library website
 
Comments or recommendations?

Stop banning books and being woke!

 
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Entry

Age?
51 – 64
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
No
 
How was the café experience?
Not applicable
 
Called or texted how was the experience?
Not applicable
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
only because the library should now be open!
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Overdrive / Libby for eBooks, eAudiobooks
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Adult fiction Books
 
What areas would you like improved?
Ease of access to the Library
 
What types of programs would you attend?
xx
 
How do you find out about our services and programs?
xx
 
Comments or recommendations?

Vaccines are now widely available. Self checkout is available. The staff is protected by plastic shielding at the circulation desk. Chairs and computers have been removed. The number of persons permitted in the building can be easily controlled. There is no need for staff to get anywhere near patrons. It's time to open the library!!

 
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Entry

Age?
31 – 50
 
How often did you visit?
Weekly
 
Reasons for your visit?
Borrow materials (books, DVDs, audiobooks, music CDs)
 
Have you used our café?
Yes
 
How was the café experience?
Satisfactory
 
Called or texted how was the experience?
Satisfactory
 
Used Grab & Go service?
Yes
 
How would you rate Grab & Go ?
Satisfactory
 
How often do you visit our website and/or use our e-Resources?
Weekly
 
Why did you visit our website?
Check my library account, Search the catalog and reserve materials
 
How was your most recent e-Visit?
Satisfactory
 
What parts of the collection would you like improved or updated?
Trove (Children’s) materials, Adult nonfiction Books
 
What areas would you like improved?
Lighting, Comfortable seating
 
What types of programs would you attend?
Travel or history programs
 
How do you find out about our services and programs?
Library eNewsletters
 
Comments or recommendations?

 
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