Thank you for using the White Plains Public Library's Overdrive eBook collection!
Many common questions about this service are answered on the Library's eBook site.

Tutorial Videos

Help with your Device

If you are still unable to resolve technical difficulties, please fill out this form. We will try to get an answer to you within two business days (Monday – Friday, excluding City holidays).

eBook Support Form

eBook Support

Your Information

Your Full Name*(Required)

Email Address*(Required)

Library Card Number*(Required)

Phone Number

Device Information

Device TypeSelect...Amazon Kindle (Black and White)Amazon Kindle (color)Android Phone or TabletB&N Nook (Black and White)B&N Nook (Color)iPadiPhoneiPod TouchApple Desktop or LaptopLinux Desktop or LaptopWindows Desktop or LaptopOtherDevice Type

Device Operating System Used to Download the eBookSelect...AndroidiOSLinuxMac OS X JaguarMac OS X LeopardMac OS X LionMac OS X MavericksMac OS X Mountain LionMac OS X PantherMac OS X Snow LeopardMac OS X TigerMac OS X YosemiteWindows 7Windows 8Windows 95/98Windows MillenniumWindows NTWindows VistaWindows XPOtherDevice Operating System Used to Download the eBook

Browser Information

Browser Used to Download the eBookSelect...ChromeFirefoxInternet ExplorerOperaSafariOtherBrowser Used to Download the eBook

Version Number of Browser Used to Download the eBook (if you know it)

eBook Software Information

eBook Reader Software UsedSelect...Adobe Reader LinuxAdobe Reader MacAdobe Reader WindowsMobipocket ReaderOverDrive Media Console on AndroidOverDrive Media Console on iPad/iPhone/iPodOverDrive Media Console on MacOverDrive Media Console on WindowsOthereBook Reader Software Used

eBook Information

eBook Title*(Required)

Enter a description of the problem below. Be as complete and specific as possible. The more you tell us, the better we can answer your question. If possible, include the steps you went through leading up to the error and the text of any error messages that were displayed.

Tell Us About the Problem

Phone

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