The Westchester libraries have completed migrating to new software, but there are still plenty of kinks to work out. Here are two pieces of advice. One, don't get frustrated, call us (914-422-1480). If something isn't working, or you are unsure of how to do something, let us help you. And two, give it a little time; this migration involved millions of books, patrons, and data, and it will take a bit longer to sort out everything.
If you are having difficulties getting your PIN to work, first trying using all capitals if it is an alphabetical PIN. That should work. If your PIN was numerical, call us and we'll reset it.
Also, check your holds. Unfortunately, not all holds migrated correctly. Contact us with any problems.
Finally, I hope you are enjoying the new interface. Searching for material, and placing holds, is so much easier now.