Archives for policy

Our new customer service policy. Why bother?

You've seen them in banks, stores, and on consumer websites. But why would a library bother creating a customer service policy? For the same reason that any organization that works with the public has adopted one: to let its customers know how they can expect to be treated, in this case, by the White Plains Public Library. It also provides library staff and managers with clear benchmarks for how we should perform, from the state of the library building (a clean facility in good repair) to every single customer interaction—whether online, on the phone, or in-person. But most importantly, a
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